1. MAKING A BOOKING

To reserve your unforgettable trip, follow these simple steps:

Booking Process: Visit our website to browse the available trips and packages, or contact our helpful team for personalised assistance. Once you decide on your itinerary, complete the application form. If any member of your group is under 18, their parent or guardian must sign the state, or they can provide online initials. After completing the form, send it along with the required payments.

2. PAYMENT DETAILS

To secure your booking and ensure a smooth journey, familiarise yourself with our payment policy:

a. Payment Schedule:

– Within seven days of receiving the invoice, you must pay 50% of the total itinerary cost (100% for Flight Tickets) as an initial deposit.
– The remaining balance must be settled no later than 60 days before departure.
– For bookings made within 60 days of departure, full prepayment is required within seven days of the invoice date.

b. Payment Methods: We accept bank wire/transfer payments to ensure secure and hassle-free transactions.

c. Late Payment: Please pay by the due date to keep your booking.

d. Inclusions and Exclusions: Your quoted price includes the cost of organising and conducting the trip, covering essential aspects like group equipment, accommodations, staff, and administration. However, certain expenses, such as vaccination fees, travel insurance, international flights, passport and visa costs, personal equipment, and personal on-trip expenditures, are not covered. Any prices expressly excluded in the trip description and invoice are also your responsibility.

e. Price Correction: We reserve the right to rectify any price errors before confirming your trip. If such an error occurs, we will promptly inform you of the correct price during the booking process.

3. CANCELLATION POLICY

We understand that circumstances can change unexpectedly. Should you need to cancel your reservation, we have a clear cancellation policy in place:

a. Cancellation Process: Notify us in writing if you wish to cancel your booking before the journey commences. Timon Safaris Ltd will determine the applicable deadline for cancellation.

b. Insurance Coverage: Depending on your reason for cancellation, you may be able to claim specific fees under your travel insurance policy. You should contact the relevant insurance company for the necessary procedures.

c. Partial Cancellation: If you need to cancel your booking partially, which affects the original price calculation, we will reevaluate and re-invoice accordingly.

d. Cancellation Fees:

– Up to 61 days before departure: No cancellation fee will be charged, and you’ll receive a full refund.
– 60 to 45 days before departure: A 50% cancellation fee will apply, and you’ll receive a partial refund.
– 44 to 31 days before departure: A 75% cancellation fee will apply, and you’ll receive a partial refund.
– 30 days before departure or for a no-show: A 100% cancellation fee will apply, and no refund will be provided.

e. Refund Method: All refunds for cancellations will be processed through bank wire/transfer.

f. Outstanding Balances: For any changes, cancellations, or unpaid balances, all costs and charges incurred by us or our suppliers must be settled before any transaction can proceed.

4. MAKING CHANGES TO YOUR BOOKING

We understand that flexibility is essential when planning your dream trip. Here’s what you should know about making changes to your confirmed booking:

a. Amendment Fee: We do not charge an amendment fee for changes made to your booking.

b. Additional Costs: However, please note that any additional or alternative services our suppliers provide may incur extra costs, which will be communicated to you.

c. Changing Holiday Dates: Changing your holiday dates may be a cancellation of the original booking and a rebooking, subject to the cancellation fees mentioned in our policy.

5. CHANGES AND CANCELLATIONS BY TIMON SAFARIS

While we strive to maintain the highest level of service, unforeseen circumstances may necessitate changes or cancellations. Here’s what you should know:

a. Minor Changes: In some cases, minor changes to the itinerary may be necessary. Rest assured, we will keep you informed and do our best to minimise any impact on your trip.

b. Significant Changes: If a significant change or cancellation is required before departure and it could reasonably be expected to affect your trip significantly, we will notify you as soon as possible.

6. FORCE MAJEURE

Force majeure events are situations beyond our control that may impact your trip. While we regret any inconvenience caused, please understand that we cannot be held liable for any damages, losses, or expenses resulting from force majeure events affecting our contractual obligations to you.

Our dedicated team is here to assist you with further questions or clarifications. We look forward to creating unforgettable memories with you on your journey with Timon Safaris!